FAQ

1. About Our Products

Q1. What categories of products does AuraSacred offer?
AuraSacred organizes its products around six healing and lifestyle experience collections: Meditation & Mindfulness, Grounding & Protection, Self-Love & Emotional Wellbeing, Intention & Manifestation, Cleansing & Renewal, and Sacred Space & Home. Each collection corresponds to a different healing intention and life scenario, making it easy to choose based on your needs.

Q2. Can the same product appear in more than one collection?
Yes. Some products align with the healing intentions of multiple collections, so they may appear in several collections. This is a normal way of presenting our range and does not mean the products are different.

Q3. Are your crystals natural?
We primarily offer natural crystals and natural stones. Natural stones vary in color, texture, and inclusions—this is normal and is what makes each piece unique. Please refer to the product page for specific material details.

Q4. Will the size and color of a crystal match the photos exactly?
Natural crystals cannot be identical to photos. We try to use real product photography, but colors may vary slightly due to screen display and lighting conditions. Please refer to the dimensions stated on the product page.

Q5. Can I buy singing bowls, incense, candles, and essential oils now?
For these categories, we confirm supply chain, quality, and target-market compliance before gradually listing them and expanding quantities. If a product is shown as available for purchase, it has passed these checks. For categories not yet listed, please contact us for more information.

2. Choosing and Using Products

Q6. I'm a beginner—which collection should I start with?
If you want to build a meditation habit, start with Meditation & Mindfulness. If stability and boundaries matter more to you, begin with Grounding & Protection. If you're looking for gentle daily self-care, choose from Self-Love & Emotional Wellbeing. You can also select a themed set directly for an easier, curated combination.

Q7. Do crystals need to be cleansed or charged?
Many users cleanse their crystals regularly, commonly with clear quartz clusters, smoke cleansing, or moonlight. Methods vary by stone type and personal preference. Please refer to the usage suggestions on the product page and always prioritize gentle methods that do not damage the stone.

Q8. Do meditation cushions, shawls, and singing bowls come with usage instructions?
Product pages provide basic usage suggestions. For instruments that require some skill, such as singing bowls, we recommend starting with a beginner set or basic tutorial.

Q9. Can your products be used for ritual or religious purposes?
Our products are positioned as healing and lifestyle experience items that carry cultural symbolism. They are not a substitute for any medical, psychological, or religious professional services.

3. Orders and Shipping

Q10. What shipping methods do you support?
Specific shipping methods, coverage, and delivery times are shown at checkout. Please make sure your shipping address is accurate before placing your order.

Q11. How long does it take to ship?
In-stock items are typically dispatched within the time stated on the product page or at checkout after order confirmation. Pre-sale items or items requiring supply chain confirmation will be marked separately.

Q12. Can I modify or cancel my order?
You may try to contact us to modify or cancel your order before it ships. Orders that have already shipped must go through the return/exchange process.

Q13. How is shipping calculated?
Shipping costs are calculated and displayed at checkout based on destination, product weight, and selected shipping method.

4. Returns, Exchanges, and After-Sales

Q14. What is your return and exchange policy?
The specific return and exchange periods and conditions are subject to the Return & Exchange Policy page on our website. Individual differences in natural stone are not quality issues. If you receive a damaged or incorrect item, please contact us as soon as possible after delivery and provide photos.

Q15. What if an item is damaged during shipping?
Please keep the outer packaging and photos of the product, and contact customer service as soon as possible. We will arrange a replacement or refund depending on the situation.

Q16. How can I contact you?
You can reach us through the contact form on our website or our customer service email. We will respond during business hours.

5. Compliance and Disclaimers

Q17. Do your products have medical or psychological healing effects?
No. AuraSacred products are lifestyle and healing-experience items that carry cultural symbolism and personal ritual significance. They do not constitute medical, psychological, or health advice and are not a substitute for professional diagnosis or treatment.

Q18. Are there usage precautions for incense, essential oils, and body care products?
Yes. Please follow the instructions on the product page. For incense, ensure ventilation and fire safety. For essential oils and body care products, we recommend a patch test first. Pregnant women, children, and sensitive individuals should consult a professional before use.

Q19. Are product images and descriptions for reference only?
We strive to ensure product information is accurate, but natural materials vary individually. Colors, textures, and dimensions may have reasonable deviations. The actual product prevails.

6. Account and Privacy

Q20. Do I need to register an account to place an order?
This depends on the website's checkout process. If guest checkout is supported, it will be clearly indicated. Registering an account makes it easier to track orders and shipping.

Q21. How do you protect my personal information?
We use your information only to the extent necessary for order processing, shipping, and after-sales service. Please refer to our Privacy Policy for details.